Terms of Service

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you") and Rova Solution, a company operating under the domain www.rovasolution.com ("Company," "Rova Solution," "we," "us," "our"). By accessing our website, creating an account, placing an order, or using any product, service, or content offered by Rova Solution (collectively, the "Services"), you agree to be bound by these Terms in full. If you do not agree, you must not access or use the Services.

1. Acceptance of Terms

By using the Services, you represent that:

• You are at least 18 years of age, or the age of legal majority in your jurisdiction, or are using the Services under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• You have the legal capacity and authority to enter into this Agreement, whether individually or on behalf of an entity you represent.
• Your use of the Services complies with all applicable local, state, national, and international laws and regulations.

Rova Solution reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion, for any reason, including suspected violations of these Terms.

2. Changes to These Terms

We reserve the right to modify, amend, or replace these Terms at any time, at our sole discretion. Updated Terms will be posted on this page with a revised "Last Updated" date. Material changes may be communicated via email or website notice. Your continued use of the Services after any changes take effect constitutes binding acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

3. Description of Services

Rova Solution provides a cloud-based QR ordering and point-of-sale (POS) platform for restaurants, cafés, and F&B businesses in Malaysia, along with related services such as web development, custom domain setup, and compatible hardware (including tablets and cloud printers). We reserve the right, at any time, to modify, suspend, or discontinue any part of the Services, temporarily or permanently, with or without notice, and without liability to you.

4. Orders, Pricing, and Payment

Order Acceptance. All orders are subject to acceptance by Rova Solution. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or unauthorized/illegal activity.

Pricing. All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice. We are not liable for typographical, pricing, or listing errors and reserve the right to correct such errors and revise pricing at any time, including after an order has been submitted.

Payment. Full payment is required at the time of purchase unless otherwise stated. You represent that you are authorized to use the payment method provided and authorize us (or our third-party payment processor) to charge the full amount to that method.

Taxes. You are responsible for all applicable sales, use, VAT, GST, or other taxes associated with your purchase, unless explicitly stated otherwise.

5. All Sales Final — No Refunds or Exchanges

Please read this section carefully before making a purchase.

Final Sale Policy. Except as expressly required by applicable law, all purchases made through Rova Solution are final. We do not offer refunds, returns, exchanges, credits, or cancellations of any kind once an order has been placed, processed, delivered, downloaded, or accessed, regardless of the reason, including but not limited to:

• Change of mind
• Failure to use the product or service
• Dissatisfaction with performance, features, or results
• Misunderstanding of product descriptions
• Buyer's remorse
• Incompatibility with buyer's systems, expectations, or business needs

Digital Products. Where the Services include digital goods, software licenses, downloadable content, or access credentials, sales are final immediately upon delivery, transmission, or grant of access, given the non-returnable nature of digital goods.

Subscription Fees. Subscription plans are billed on a recurring monthly basis. Monthly subscription fees, revenue-based charges, and any add-on fees are non-refundable once a billing cycle has commenced, including where you cancel, downgrade, or stop using the Services partway through a cycle. Cancellation takes effect at the end of the current billing cycle; no partial-month refunds or credits are issued.

Hardware and Equipment. Purchases of hardware or equipment (including but not limited to tablets, cloud printers, and related devices) supplied in connection with the Services are final upon delivery or handover. This is subject to any statutory warranty rights against manufacturing defects that cannot be excluded by law.

No Chargebacks. By completing a purchase, you agree not to dispute or initiate a chargeback with your bank or payment provider for any transaction that falls under this final-sale policy. Rova Solution reserves the right to contest any chargeback and may suspend or terminate your account, and pursue collection of any amounts owed (including collection costs and fees), if a chargeback is filed in violation of this Agreement.

Exceptions. This policy does not affect any statutory rights you may have under mandatory consumer protection laws in your jurisdiction that cannot be waived by agreement (for example, rights concerning materially defective goods under applicable law). Where such mandatory rights apply, our liability is limited to the minimum remedy required by law (e.g., repair or replacement), at our discretion.

Order Errors. If you believe an order was processed in error (e.g., duplicate charge or unauthorized transaction), you must notify us within 7 days of the transaction at hello@rovasolution.com. We will investigate in good faith, but resolution remains at our sole discretion.

6. Intellectual Property

All content on the Rova Solution website and within the Services — including but not limited to text, graphics, logos, trademarks, software, source code, designs, and documentation — is the exclusive property of Rova Solution or its licensors and is protected by copyright, trademark, and other intellectual property laws.

No license, right, or interest in any Rova Solution intellectual property is granted to you except as expressly stated in a separate written license agreement or these Terms.

You may not copy, reproduce, distribute, modify, reverse-engineer, decompile, sublicense, resell, or create derivative works from any part of the Services without our prior written consent.

7. User Accounts and Conduct

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree not to: use the Services for unlawful purposes; attempt to gain unauthorized access to our systems; interfere with or disrupt the integrity or performance of the Services; upload malicious code; harass, defraud, or harm other users; or misrepresent your identity or affiliation.

We reserve the right to suspend or terminate any account, without refund, that we reasonably believe violates this Agreement.

8. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Rova Solution does not warrant that the Services will be uninterrupted, error-free, secure, or that any defects will be corrected.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Rova Solution, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, arising out of or related to your use of the Services, even if advised of the possibility of such damages.

In no event shall Rova Solution's total aggregate liability arising out of or related to this Agreement exceed the total amount paid by you to Rova Solution in the six (6) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rova Solution and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: your access to or use of the Services; your violation of these Terms; your violation of any third-party right, including intellectual property or privacy rights; or any content or data you submit through the Services.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services ceases immediately. Sections relating to intellectual property, final sale/no refund, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination.

12. Governing Law and Dispute Resolution

Governing Law. These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Dispute Resolution / Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration administered by the Asian International Arbitration Centre (AIAC) in accordance with its rules, conducted in Kuala Lumpur, Malaysia. Judgment on the award may be entered in any court of competent jurisdiction. You and Rova Solution each waive any right to a jury trial or to participate in a class action.

Injunctive Relief. Notwithstanding the above, Rova Solution may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by Rova Solution, constitute the entire agreement between you and Rova Solution regarding the Services and supersede all prior agreements and understandings.

15. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

16. Contact Information

For questions regarding these Terms, please contact:

Rova Solution
Registration No.: 202603087521 (SA0651166-T)
Email: hello@rovasolution.com
Phone / WhatsApp: +65 8775 8768
Website: www.rovasolution.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the final sale / no refund policy in Section 5.