Privacy Policy

Rova Solution ("Company," "we," "us," "our") operates the website www.rovasolution.com (the "Site") and provides related products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or use our Services. By accessing or using the Services, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, billing and shipping address
• Payment and transaction information (processed via third-party payment processors; we do not store full payment card numbers)
• Account credentials (username, password)
• Communications you send us (support requests, feedback, inquiries)
• Any other information you voluntarily submit through forms, surveys, or account registration

Information Collected Automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent on pages, referring/exit URLs, click patterns
• Cookies, web beacons, pixel tags, and similar tracking technologies
• Approximate geographic location (derived from IP address)

Information from Third Parties

We may receive information about you from payment processors, analytics providers, marketing partners, and publicly available sources, which we may combine with information we collect directly.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders, payments, and transactions
• Create and manage your account
• Provide customer support and respond to inquiries
• Send transactional communications (order confirmations, receipts, service updates)
• Send marketing communications, where permitted, which you may opt out of at any time
• Improve, personalize, and develop the Site and Services
• Monitor for fraud, unauthorized transactions, and enforce our Terms of Service, including our final-sale/no-refund policy and chargeback protections
• Comply with legal obligations, resolve disputes, and enforce our agreements
• Analyze usage trends and measure the effectiveness of our marketing and content

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site, remember preferences, analyze traffic, and deliver relevant advertising. Categories of cookies used may include:

• Strictly Necessary Cookies — required for core site functionality (e.g., checkout, login)
• Performance/Analytics Cookies — help us understand how visitors use the Site
• Functional Cookies — remember your preferences and settings
• Advertising/Targeting Cookies — used to deliver relevant ads and measure campaign performance

You may control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site. Where required by law, we will request your consent before placing non-essential cookies.

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share information with:

Service Providers — third parties who perform functions on our behalf, such as payment processing, hosting, analytics, email delivery, and customer support, bound by confidentiality and data protection obligations.

Legal and Compliance — when required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Rova Solution, our users, or others, including enforcing our Terms of Service and no-refund policy against fraudulent chargebacks.

Business Transfers — in connection with a merger, acquisition, asset sale, financing, or reorganization of all or part of our business, your information may be transferred as part of that transaction.

With Your Consent — for any other purpose disclosed to you at the time of collection, with your consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to satisfy legal, accounting, dispute-resolution, and enforcement requirements (including retaining transaction records to defend against chargebacks under our final-sale policy). When no longer needed, information is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Object to or restrict certain processing
• Withdraw consent, where processing is based on consent
• Request data portability
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at hello@rovasolution.com. We may need to verify your identity before fulfilling certain requests.

For EU/UK/EEA Residents (GDPR): Our legal bases for processing include performance of a contract, legitimate business interests, legal compliance, and consent, as applicable.

For California Residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information (as those terms are defined by California law), and to non-discrimination for exercising your rights.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including Malaysia, which may have different data protection laws. Where required, we implement appropriate safeguards (such as standard contractual clauses) for such transfers.

9. Children's Privacy

The Services are not directed to individuals under the age of 18 (or the applicable age of majority). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us information may contact us at hello@rovasolution.com.

10. Third-Party Links

The Site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any information.

11. Do-Not-Track Signals

Our Site does not currently respond to "Do Not Track" browser signals. You may manage tracking preferences through cookie settings as described in Section 3.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes may be communicated via email or website notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Rova Solution
Registration No.: 202603087521 (SA0651166-T)
Email: hello@rovasolution.com
Phone / WhatsApp: +65 8775 8768
Website: www.rovasolution.com

This Privacy Policy should be read together with our Terms of Service.